Every once in a while I run across an unusual small business. I want to share a story.
For the past several years I have been working with a Scottsdale computer service to maintain my computers and to fix the usual problems. They do good work but lately they have gotten so busy that calls are not being returned and appointments are set only weeks in the future. This is a lack of planning by the owner. He has so much business that customer service is not important. After I left several messages on the owners phone and did not receive a reply, I asked a friend who they used for their computer service. I got a name and a number for the owner of another tech company.
I called the person and asked him to meet me for coffee so I could find out about their service, cost , timing, etc. I arranged for a meeting at a local coffee shop and asked him how I would recognize him, his answer was I am “lanky”. At the appointed time a young man walked in and waved (the place was not crowded). Now for the good part; this young man is 17 years old and has owned his business for about a year. He has a staff and can provide both Mac and windows support, computer maintenance, software development and web page design. He brought his computer with him and via a Wi Fi connection demonstrated some of his work. An hour later I hired him to re-do one of my web sites.
His entire staff are his class mates. I called the owner today and told him I needed to have him look at my computer as it has slowed and wasn’t working properly. He said he wold have a staff member at my office in two hours. A young man came into the office and in an hour and a half fixed my computer problem. They have a standard fee of $35 an hour for any and all work. These young business men are starting their senior year in high school. They have ambitious plans to go to college and take both business and engineering courses. I may have met the next Bill Gates.
I also had a call from a lady who said that her daughter and son-in-law have been unemployed for over a year and could I help them. Her kids are in their 40’s and are trying to find a job in the same field and at the same salary. They are on the verge of losing their home.
There is quite a contrast between the two stories. I still believe that this is the best time to start a new firm; anything is possible if you are willing to work hard and have a little creativity.
The thing always happens that you really believe in; and the belief in a thing makes it happen.