The following is taken from an article written by Jack singer, PhD He can be reached at www.funspeaker.com
“ style=”font-size: 14px;”> The components of your sales T.R.I.U.M.P.H.S.
T: Treat your client/customer with respect and value
R: Reflect the meaning of what your client is telling you before you actually respond
I: I statements are powerful
U: Understand the needs and goals of your client/customer
M: Monitor the tone and mannerisms of the prospect
P: Probe for information gently and with respect
H: Help your clients feel safe in the conversation
This is a list that would look nice on a 3×5 card sitting on your desk. It spells out in simple words and actions you need to do to win the sale over your competition.
The real challenge is to make good communication a handy and well-used tool. Then you are likely to pick it up and use it without thinking.