Reality sets in when a small business owner first starts hiring employees. He is no longer doing everything and has to learn to trust others to share responsibility. Having everyone work together as a team is critical to future growth. The following are some suggestions for building a successful team.
- Use a value based interview process. The business is based on the values that the owner holds and prospective employees should have the same values.
- Explain what is expected of all potential applicants
- Take time to explain the office procedure manual at the time they are hired. That includes such items as dress code, work hours, vacation, illness, etc.
- Ask them how they can fulfill these expectations
- All employees should know the “larger picture” and how their actions will help the company achieve its goals.
- Small business employees need to be mentored so that they can perform at their best.
- Motivation and verbal encouragement is the owners constant responsibility
- Work atmosphere should be such as to keep the staff happy.
- Employees need to be challenged to keep raising the bar.
- Not all employees will work to the expectations of the owner. Many factors are cause for dismissal including a lack of respect for other employees; poor “job” performance, disorganization, etc. Employees that don’t “fit in” should be shown the door before they affect the rest of the staff, production and customer relations.
- Performance evaluations should be held yearly.
- Employees are “people” and they will have problems outside their work life that may affect their work. If job performance is affected by these outside factors, listen and offer corrective measures only for the business portion.
- Regular rewards for excellent work should always be included
- Schedule employee fun events at least every six months
Perhaps this entire list can be summarized with one word, COMMUNICATIONS. Employees in a small business should not have to second guess in what direction management is moving.
Don’t be too timid and squeamish about your actions. All life is an experiment. Ralph Waldo Emerson
Nick J. Petra CFP www.strategicduck.com
Make it a Successful Today!