Begin with the end in mind….

There are a few books that have had a major impact on my life. One that keeps coming back to me as I work with clients comes is The 7 Habits of Highly Effective People. This past week it was the second habit, begin with the end in mind , that came to mind. Perhaps it’s the start of the New Year, and many of us are setting goals for 2016. Yesterday I met with a client who proudly showed me his goals for 2016. There were a total of 7. I asked which one he felt was the most important, and his … [Read more...]

A caring staff is critical to good customer service…

Prestige cleaners is one of the best dry cleaning establishments in the greater Phoenix area. Their president is a friend of mine and at breakfast this morning she shared her experience when a major power transformer went down in the early morning hours. All their locations offer an “in by 10 am and done by 4 pm” same day service, every day. What impressed me today was the team effort that all the employees at the affected location displayed. With no electricity in the entire area and a … [Read more...]

The fish bowl business card

I have always been intrigued by the “fish bowl” lead generation system. You go to any kind of a trade show and every booth has a fish bowl asking you to drop a card to have a chance of winning a very valuable prize. I have often wondered if a prize is actually given away or what happens to all those cards. Over the years I have dropped my card in hundreds of fish bowls, but very seldom received anything from the exhibitor. The few I did receive were offers to purchase and since I did not … [Read more...]

Seven Rules for Online Success…….

In today’s economy it’s up to consumers when they want to find someone from whom to buy a product or service. In the “old” days (before the web), dealing with a salesperson was often considered an adversarial relationship. Because of the amount of information on the web, the salesperson no longer controls the situation when a product or service is needed; the web is usually the first place that is searched. The following are my suggestions for online success: With people always … [Read more...]

Every Day is a new beginning…………..

The following is something that I try to remember every day. New Years’ resolutions are often broken, and we spend the rest of the year lamenting our inability to keep on track. I hope this will help you realize the great gift we have received. TODAY IS THE FIRST DAY OF THE REST OF YOUR LIFE….Dr. Heartsill Wilson This is the beginning of a new day. God has given me this day to use as I will. I can waste it—or use it for good, but what I do today is important, because I am exchanging … [Read more...]

The “CAN” mentality……

Last week I sat with a client who wanted to review his 2016 plan. In presenting his plan the word I heard the most was “CAN’T”. His direction for 2016 was based on the things he felt he could do, not what he wanted to do or was needed. There were a lot of “wishes” which my client felt were beyond his reach. I asked my client to start with a clean sheet and to disregard everything he created thus far for his 2016 plan. The exercise was simple, “if there are no limitations what are … [Read more...]