Begin with the end in mind….

There are a few books that have had a major impact on my life. One that keeps coming back to me as I work with clients comes is The 7 Habits of Highly Effective People. This past week it was the second habit, begin with the end in mind , that came to mind. Perhaps it’s the start of the New Year, and many of us are setting goals for 2016. Yesterday I met with a client who proudly showed me his goals for 2016. There were a total of 7. I asked which one he felt was the most important, and his … [Read more...]

A caring staff is critical to good customer service…

Prestige cleaners is one of the best dry cleaning establishments in the greater Phoenix area. Their president is a friend of mine and at breakfast this morning she shared her experience when a major power transformer went down in the early morning hours. All their locations offer an “in by 10 am and done by 4 pm” same day service, every day. What impressed me today was the team effort that all the employees at the affected location displayed. With no electricity in the entire area and a … [Read more...]

The “CAN” mentality……

Last week I sat with a client who wanted to review his 2016 plan. In presenting his plan the word I heard the most was “CAN’T”. His direction for 2016 was based on the things he felt he could do, not what he wanted to do or was needed. There were a lot of “wishes” which my client felt were beyond his reach. I asked my client to start with a clean sheet and to disregard everything he created thus far for his 2016 plan. The exercise was simple, “if there are no limitations what are … [Read more...]

Build the system first then start a business…………..

The traditional method of starting a business is to identify a product or service then open your business and hope you have the ability to attract customers. The first year is often spent identifying a target market then trying to get your message in front of them. This can also be a very expensive proposition as there are limited buyers for your products  at this stage in your business. To make matters worse you now have to focus on the many facets of growing and maintaining a business, … [Read more...]

Small business survival is based on breaking the status quo……

There is a forgotten segment of the business population that both deserves and needs a lot of support. Statistics tell us that the failure rate among startups is over 80%. Businesses don’t have to fail if they can receive immediately applicable and affordable support in all areas of growing a business. There is an element of trust that is lacking on the part of many small business owners. In many cases their life experiences, when reaching out for support, results in a “sales pitch” for … [Read more...]

Critical to Business Success in 2016…………

Success and profitability is still a viable goal in 2016 for most businesses. Our economy is still stumbling along and some pessimists are predicting another recession next year. As I have mentioned before, recession will only affect your business if you let it. An article, last week, in the Wall Street Journal (Friday, November 27) reminded me how important a foundational budget is to business success. In brief, the Article headline read: Big Banks Cut Back on Small Business”. The article … [Read more...]