A caring staff is critical to good customer service…

Prestige cleaners is one of the best dry cleaning establishments in the greater Phoenix area. Their president is a friend of mine and at breakfast this morning she shared her experience when a major power transformer went down in the early morning hours. All their locations offer an “in by 10 am and done by 4 pm” same day service, every day. What impressed me today was the team effort that all the employees at the affected location displayed. With no electricity in the entire area and a … [Read more...]

Every Day is a new beginning…………..

The following is something that I try to remember every day. New Years’ resolutions are often broken, and we spend the rest of the year lamenting our inability to keep on track. I hope this will help you realize the great gift we have received. TODAY IS THE FIRST DAY OF THE REST OF YOUR LIFE….Dr. Heartsill Wilson This is the beginning of a new day. God has given me this day to use as I will. I can waste it—or use it for good, but what I do today is important, because I am exchanging … [Read more...]

The “CAN” mentality……

Last week I sat with a client who wanted to review his 2016 plan. In presenting his plan the word I heard the most was “CAN’T”. His direction for 2016 was based on the things he felt he could do, not what he wanted to do or was needed. There were a lot of “wishes” which my client felt were beyond his reach. I asked my client to start with a clean sheet and to disregard everything he created thus far for his 2016 plan. The exercise was simple, “if there are no limitations what are … [Read more...]

Small business survival is based on breaking the status quo……

There is a forgotten segment of the business population that both deserves and needs a lot of support. Statistics tell us that the failure rate among startups is over 80%. Businesses don’t have to fail if they can receive immediately applicable and affordable support in all areas of growing a business. There is an element of trust that is lacking on the part of many small business owners. In many cases their life experiences, when reaching out for support, results in a “sales pitch” for … [Read more...]

What do small business owners really need???????????

I need your help! Several weeks ago I wrote about Pains and Gains in the small business arena. The definitions I shared were as follows: Gains: Gains describe the outcomes and benefits that small business owners want. Examples may include marketing and planning support; budgeting support, etc. Pains: Pains describe anything that annoys a small business owner before, during and after trying to get a job done. As a business owner, I want to hear about your gains and pains. Please … [Read more...]

Being Thankful, no longer enough………..

Thanksgiving is that time of year that we are supposed to focus on what we are thankful for. Of course, black Friday sales and hundreds of “deep discounts” bombard us via e-mail, social media and every other possible media outlet. For many, football dominates the weekend along with special “feel good” movies and TV shows. After Thanksgiving weekend we return to our businesses, trying to get as much done as possible while finishing our Christmas shopping and hoping we are invited to … [Read more...]